Terms & Conditions

General Terms and Conditions

Please read through the terms and conditions on our website thoroughly before enrolling. When enrolling as a student of Alive Pilates Studio Level 1, 92 Main Street Greensborough, you agree to the terms and conditions as laid out on the Alive Pilates Studio website

1) Reformer Pilates Classes are limited to a maximum of 12 only and you are requested to adhere to the booking and cancellation policy of the studio to ensure that others have an opportunity to attend should you need to cancel.

2) Yoga & Pilates Mat space is limited and if the class is deemed full by the teacher then they may deny entry. Please ensure you arrive at class 10-15 minutes prior to the advertised start time to avoid disappointment.

3) Alive Pilates Studio does not offer refunds, transfer or offer compensation of any kind for change of mind, injury, illness, change of address or any other reason.  All purchases are final.

4) All passes and memberships are non-transferrable and may not be shared.

5) Bookings are made online or in the studio and payment must be made upon booking.

6) After the expiry of the minimum term, the membership will continue indefinitely until you advise Alive Pilates Studio via email (hello@aliveyogapilates.com.au) that you wish to terminate the membership. 2 Weeks Notice to cancel is required and please allow 3 business days to process any such termination.

7) Cancellations and rescheduling classes need to be made more than 5 hours prior to your class with no exception. All late cancellations will incur a lost session.

8) Further and more specific terms and conditions relating to our offers, class session packs and memberships can be found below and at our reception. By purchasing any of these passes or memberships, or attending any class using one of these passes or memberships, you acknowledge and agree that you have read, understood and agreed with those further terms.

9) Alive Pilates Studio are not responsible for the safekeeping of your belongings.

10) Trainers and classes are subject to change without notice and we reserve the right to cancel classes if necessary due to lack of attendance, instructor availability or any other reason deemed appropriate by Alive Pilates Studio. Classes require a minimum of 2 people before they proceed.

11)  We take safety seriously and for this reason clients may be requested to provide a medical clearance to participate. The programs are not designed for children and therefore participants must be 14 years and over, likewise children are not permitted in the studio at any time while you participate in any class.

12) Lock-out policy: To maintain our professionalism and to ensure the safety of our clients and their belongings, our studio door will be locked 1-minute after the class start time. This is to ensure that classes aren’t disrupted by late comers as well as encourages our clients to arrive early and complete all necessary paperwork/give the client an opportunity to let the teacher know of any injuries or considerations that need to be accounted for within class. If you arrive after we have locked our doors, you will unfortunately not be able to participate in class so please ensure you always arrive at least 5-minute early, at least 10-minutes early for new comers.

Pricing

- All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD)

- Prices, products and offers include GST

- All prices are correct at the time of online publication. Prices are subject to change without notice.

- All items are promoted in good faith to be available at the time of ordering.

- Sale items are only available at the lower price during the sale period.

- Unforeseen supply problems or unexpected demand may occasionally result in stock or promotions being unavailable.

- We receive the right to amend prices and printing errors.

- Prices may increase from time to time to reflect increases in costs and benefits.

- All purchases are final. Alive Pilates Studio does not offer refunds, transfers, suspensions or extensions on services, workshops or products for a change of mind, injury, illness, change of address or any other reason.

- All passes and memberships are non-transferrable

- Alive Pilates Studio reserves the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a students account.

- Passes and Memberships may not be shared. Anyone deemed to be in breach of this condition will be denied entry and forfeit their pass and/or membership indefinitely.

Cancellation Policy

· Class cancellations can be made via the Alive Pilates Studio website www.alivepilatesstudio.com.au

· Class cancellations can be made up to 5 hours prior to your class start time without penalty

· Students on our Full Membership or Mat Membership who pre-book a class but cancel within 5 hours or fail to attend will incur a $10.00 fee.

· Students on our Mini or Half Membership, or are using a session pack who pre-book a class but cancel within 5 hours or fail to attend will forfeit their session and incur a $5.00 fee.

. Students on a Studio Session or Private pricing option who pre-book a session but cancel within 5 hours or fail to attend will forfeit their session.

· Cancellations will not be accepted on social media

Intro Offers

- Our intro offers are only available on your first visit to the studio and once only. They cannot be suspended for any reason.

- The activation date is the date of the first class booked or attended on that pass/offer.

- Alive Pilates Studio group class Intro Offer of 6 Classes over 14 Days for $60 is valid 7 days from the date of the first class booked and will expire 3 months from date of purchase. Our Studio Sessions Intro Offer of 30 Days for $75 is valid 30 days from the date of your first session booked and will expire 3 months from the date of purchase.

- Clients found to be purchasing any intro offers more than once will be suspended and charged any additional costs they may have incurred.

Class Packs

10 & 20 Class Packs are valid for 6 months from date of first booking.

Our Triple Pass & 6 SClass Pack are valid for 30 days from date of first booking.

· Alive Pilates Studio does not offer refunds, transfers, suspensions or extensions on class passes for change of mind, injury, illness, change of address or any other reason. All purchases are final

· Passes cannot be shared. Anyone found to be sharing their pass will be denied entry and have their pass or membership cancelled.

· Any late-cancellations, no shows or absences will result in forfeiting that visit and will incur a $5.00 fee.

· The session packs and memberships exclude attendance at guest teachers classes, workshops and special events.

Memberships

- The minimum term of the Full, Half, Mini & Mat memberships is 8 weeks (minimum term) and you may not cancel or terminate any of these Memberships before that date for any reason whatsoever. If you suspend your membership during this initial period, the Minimum Term will be extended by the period of the suspension.

- The term of the Full, Half, Mini or Mat Membership commences on the date specified above as the start date of this contract.

- The Alive Mat Membership allows you unlimited access to regularly scheduled classes, but excludes Reformer Pilates, guest teachers, workshops, retreats, teacher training or other special events.

- The Full Membership allows you unlimited access to regularly scheduled classes including Yoga, Mat, Barre & Reformer Pilates and gives you an exclusive member discount of 40% off pop-up classes, 20% off Alive merchandise and a $30 discount on our 5 Pack of Studio Sessions.

- The Half Membership allows you access to x3 regularly scheduled classes per week including Yoga, Mat, Barre & Reformer Pilates and gives you an exclusive member discount of 30% off pop-up classes, 20% off Alive merchandise and a $30 discount on our 5 Pack of Studio Sessions.

- The Mini & Mat Membership allows you access to x2 regularly scheduled classes per week including Yoga, Mat, Barre & Reformer Pilates and gives you an exclusive member discount of 20% off pop-up classes, 20% off Alive merchandise and a $30 discount on our 5 Pack of Studio Sessions.

- After the expiry of the minimum term, the membership will continue indefinitely until you advise Alive Yoga & Pilates via email (hello@aliveyogapilates.com.au) that you wish to terminate the membership. 3 business days is required to process any such termination.

- You may suspend your membership by emailing us at hello@aliveyogapilates.com.au to notify us of the dates of the suspension no later than 3 business days before the start of the suspension period. You may suspend your Alive Membership for a minimum period of 2 weeks and for a maximum period of 6 weeks at one time. Over 12 months, the total number of weeks you may suspend is 12 weeks.

- Membership fees will charged to your credit card or bank account weekly by a third party biller.

- From time to time Alive Yoga & Pilates may increase its fees. Notice of any such increase will be provided at www.alivepilatesstudio.com.au. Your Membership fee will increase accordingly, with such increase to take effect not less than 2 weeks after the date that the increase of fees is notified on the website.

- It is your responsibility to ensure there are sufficient funds available to cover the fortnight auto debit. If any auto debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, our third party biller, Ezidebit, is unable to absorb these costs and applies a fee for these failed transactions. The fee is currently $9.90 but may change from time to time. This fee will be debited from your nominated account after the failed payment.

- Alive Pilates Studio is in no way responsible for additional bank fees that you many incur from your bank. Bank fees are under the terms and conditions of contractual agreements between you and your bank.

- If an auto debit cannot be made for any reason, Alive Pilates Studio may in its absolute discretion, process payment any time after the due date upon receipt of sufficient monies in your account.

- If auto debit payments fail for 2 payments or more, Alive Pilates Studio may in its absolute discretion cancel the membership.

- The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. They can be found at our reception or at www.alivepilatesstudio.com.au titled ‘Ezidebit Terms’. By purchasing a Full Membership, or attending any class using a Full Membership, you are deemed to have agreed to and signed the Ezidebit Terms.

I agree with the above terms and conditions

Privacy Policy

We collect personal information for the purposes of delivering our products and services and communicating to our customer.

In this section this Policy describes which personal information we collect about you as our customers and how we use and store it for your protection. Personal information is any information or opinion in any form, which identifies an individual or from which an individual’s identity is apparent or can be reasonably ascertained. By using this website and giving your information to us you indicate your consent to us and any other organisations third party suppliers and agents we engage or employ from time to time, to collect and use your personal information in accordance with the terms set out in this policy.

What information do we collect? This will depend on who you are (customer or supplier) and the nature of your interaction with us. This may include your full name, billing information and other personal information. If you do not provide us with the required information we request then we may not be able to deliver our services.

Alive Pilates Studio will seek to take all reasonable steps to keep any information we hold about you, secure, accurate and up to date. Your information is stored on secure servers and we will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by us. You should notify us immediately if there is any unauthorised use of your account or any other breach of security. Alive Pilates Studio does not accept responsibility for any consequences of the unauthorised access to your information.

We may amend this privacy policy form time to time and the current version will be published on our website. From time to time we may include links to other websites however do not accept responsibility for the safety and security once you leave our secure site.

Disclaimer

You should always consult your physician or other healthcare provider before changing your diet or starting an exercise program.

I understand that there is a risk of injury associated with participating classes at Alive Pilates Studio

I hereby assume full responsibility for any and all injuries, losses and damages that I incur while attending, exercising or participating in classes Alive Pilates Studio

I hereby waive all claims against Alive Pilates Studio, its instructors, or partners of individually or otherwise, for any and all injuries, claims or damages that I might incur.

I understand and agree that I am in good physical condition and that I have no disability, impairment or ailment preventing me from engaging in active or passive exercise that will be detrimental to heart, safety, or comfort, or physical condition if I engage or participate

I agree with above terms and conditions